> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.linkedoption.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to Do If Product Status in My Product Groups Is Incorrect

The product status displayed in your product groups includes three key aspects:

- **Product status** (Active, Draft, etc.)
- **Published status** (whether the product is published to your Online Store)
- **Inventory status**

![Product status](https://helpkit.getalltool.com/api/media/file/image-114.png)

If the product status shown in a product group is inconsistent with the actual product status in Shopify, it’s usually due to one of the following reasons:

1. **You haven’t subscribed to any plan.**
Without an active plan, automatic synchronization is disabled.
2. **Synchronization delay.**
This commonly occurs for published status, which by default is synchronized only once per day.
3. **System synchronization error.**
Occasionally, background sync tasks may fail due to temporary issues.

**How to fix the inconsistency:**

**Click the “Refresh” button** on the Dashboard page.
This will trigger a full synchronization of all product statuses in your product groups.

![Refresh all product groups](https://helpkit.getalltool.com/api/media/file/image-115.png)

**Click the “Sync” button** for a specific product group.
This option allows you to manually update the status of products within that particular group.

![Sync product group](https://helpkit.getalltool.com/api/media/file/image-116.png)